Part I: Consider a complaint you have regarding school. Write two email messages about this complaint. like parking issue that cause you late, roommate problem.
One message is indirect and harsh; the other is firm, yet courteous. See chapter 2 in your text. (Chapter 2 about Email part in the pdf document). Also consult tone throughout your text by looking in index under tone and the various places it is addressed. Tone is very important. But make your first version mad, fed up and without filters. Avoid profanity if you are able to do so.