A patient arrives at the emergency department and is admitted for increased pain with the source unknown. The on-call physician asks the intake staff, “What is the source of payment for the patient?” in order to assist with his decision to see the patient or not. The physician then declines to see the patient based on the insurance status.
Based on the scenario presented, answer the following questions
a. What is the risk management issue presented in each scenario?
b. What do you propose to resolve the issues? Explain your answer.
c. What challenges do you foresee with the proposed solutions?