Business communication m7d1: dealing with difficult people

 

Dealing with difficult people is one of the hardest parts of working in the modern business world. Even people with the best business communication skills can face difficult communication challenges when it comes to interpersonal interactions.

For this discussion activity, read the attached case and then, respond to the following:

  • Clearly, Vijay has a problem handling criticism. According to the chapter on interpersonal communication from McLean, which of Guffey’s seven strategies for giving and receiving evaluations and criticism does Vijay have problems with, based on what you learned in the case? Be specific and use examples/materials from the case to justify your response.
  • If you were Stefan, how would you approach the conversation with Vijay? How could you use interpersonal messaging strategies to lessen the impact of the conversation with Vijay? Explain why.

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