Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Movement (TQM).
Read the article Sears: A Case Study in Business Failure at https://www8.gsb.columbia.edu/articles/ideas-work/sears-case-study-business-failure.
Consider how Deming and Total Quality Movement (TQM) would have dealt with (or avoided) the problems that occurred. What does a TQM initiative look like in an IT department? How would IT support Total Quality at your chosen company?
Research paper must have 5 academic sources. Academic sources do not include wikis, message boards, support forums, etc. Do not copy and paste large blocks of text from your sources!
Research Paper should be in APA format and no plagiarism.