Mhr 6551, training and development assessment viii

Question 1

1.

The SBI case at the beginning of Chapter 10 where the women were treated so differently than the men, took place in

Answer

[removed]

 

1950’s.

[removed]

 

1960’s.

[removed]

 

1990’s.

[removed]

 

it did not take place; it was made up to make a point.

4 points

Question 2

1.

________ are qualities of the manager as a person.

Answer

[removed]

 

Technical knowledge and skills

[removed]

 

KSAs

[removed]

 

Personal traits

[removed]

 

Value creation skills

[removed]

 

Interpersonal knowledge and skills

4 points

Question 3

1.

Advantages of teamwork include

Answer

[removed]

 

increased productivity.

[removed]

 

improved job satisfaction.

[removed]

 

lower absenteeism.

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both A & B.

[removed]

 

all of the above.

4 points

Question 4

1.

To understand a manager’s development needs, you must first understand _____.

Answer

[removed]

 

the strategic direction of the organization

[removed]

 

the technology of the manager’s unit

[removed]

 

the manager’s unit structure in relation to the rest of the organization

[removed]

 

both B& C

[removed]

 

all of the above

4 points

Question 5

1.

Which of the following statements about literacy is true?

Answer

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About five percent of the North American workforce is functionally illiterate.

[removed]

 

The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.

[removed]

 

In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed.

[removed]

 

Graduates from high school often require remedial skills training

4 points

Question 6

1.

There is a special chapter on management development because

Answer

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the manager’s job is clear so we can get very specific about their needs.

[removed]

 

managers are accountable for success so they are a very important group.

[removed]

 

managers rely so much on their declarative knowledge.

[removed]

 

all of the above.

4 points

Question 7

1.

For the executive job rotation means

Answer

[removed]

 

working in different departments of the organization

[removed]

 

going to a subsidiary supplier for a while

[removed]

 

being coached

[removed]

 

it does not take place; job rotation is for managers and below

4 points

Question 8

1.

An important decisional role for a manager is:

Answer

[removed]

 

leader.

[removed]

 

spokesperson.

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entrepreneur.

[removed]

 

liaison.

4 points

Question 9

1.

In the example of Mary, the hearing impaired Accounting Clerk, which of the following statements is true when she applied for the accounting manager position?

Answer

[removed]

 

You needed to be able to hear clearly in the job

[removed]

 

You needed to have a university degree

[removed]

 

She did not have the necessary KSA’s

[removed]

 

She was not informed of the training where she could have gotten the KSA’s

[removed]

 

Both C & D

4 points

Question 10

1.

The “quid pro quo” type of sexual harassment involves

Answer

[removed]

 

using profanity in front of the opposite sex.

[removed]

 

unwanted touching by another employee.

[removed]

 

an offer of some job perks by a supervisor in exchange for sexual favors

[removed]

 

both A & B.

[removed]

 

all of the above.

4 points

Question 11

1.

What is the value of orientation training? How can you make sure it is effective?

Answer

30 points

Question 12

1.

Explain employee‑oriented styles. Make sure to include an explanation of the two employee‑oriented styles explained in the text.

Answer

 

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